When FaceTime works, it’southward marvelous. Yous tin video call your friends and family with perfect clarity. Merely when FaceTime isn’t working on your iPhone, iPad, or Mac, there are and so many potential problems that information technology’s difficult to know how to fix it.

We’ve pulled together all the all-time ways to gear up FaceTime. First at the summit with the virtually likely solution, then work your way through the list to get FaceTime working again.

We even take specific fixes for when Group FaceTime isn’t working, so keep an middle out if that’southward your problem.

1. Restart Your iPhone, iPad, or Mac

One of the best troubleshooting tips for whatsoever app is to restart your device; this communication is the same for when FaceTime isn’t working. It’s best to shut all your apps first to brand sure you lot don’t lose any unsaved progress and to ensure they offset fresh after restarting.

If your device doesn’t answer, find out how to force restart an iPhone or force restart a Mac instead.


Allow CleanMyMac X to gear up your apps. The live monitoring will tell you when there’s a trouble, and a Smart Scan feature will help detect and solve any issues with FaceTime, besides as any other app.

Download At present: CleanMyMac Ten

2. Find Out if FaceTime Is Down for Everyone

Apple System Status website showing all green lights

Apple services sometimes experience technical issues, which means FaceTime won’t connect for anyone. When this happens, in that location’s aught yous can exercise but wait for Apple to find a solution.

Have a look at the electric current status of every Apple service on the Apple tree System Status website. This page as well alerts you of scheduled FaceTime downtime.

three. Ostend if FaceTime Works in Your Country

Unfortunately, FaceTime isn’t available worldwide—although it certainly comes close. It also isn’t available with every unmarried cell carrier.

Take a look at Apple’south carrier support page to detect out if FaceTime is supposed to piece of work in your country with your cell carrier. If FaceTime isn’t available where y’all alive, yous might be able to featherbed these limitations by using a VPN on your iPhone.

4. Test the Internet Connection on Your Device

Unlike regular phone calls, FaceTime connects to other people over the internet. If FaceTime isn’t connecting, load a fresh webpage on your iPhone, iPad, or Mac to test the net connection.

FaceTime works best over Wi-Fi, just you tin also utilize it with your cellular data on an iPhone or iPad. To use FaceTime without Wi-Fi, go to
Settings > Cellular
and turn on the FaceTime slider to let it apply cellular data.

FaceTime option in Cellular Data settings

On your iPhone, y’all can check your own FaceTime contact details by going to
Settings > FaceTime > Y’all Can Be Reached By FaceTime At. Enquire the person y’all’re calling to do the same to make sure you lot accept the right details for them.

To check these details on a Mac, open up the
app and become to
FaceTime > Preferences
from the carte du jour bar. Find your contact details in the middle of the Preferences window.

6. Confirm That Your Device Works With Grouping FaceTime

You might not exist able to get Group FaceTime chats to work if your device is too sometime. This could be the case even if one-to-i FaceTime conversations are okay.

For Group FaceTime chats, anybody needs one of the post-obit devices, running iOS 12.1.four or later:

  • iPhone 6S or afterwards
  • iPad Pro, iPad Air 2, iPad mini 4, iPad (5th generation), or later
  • iPod bear on (7th generation)
  • Any Mac running macOS Mojave ten.14.3 or afterwards

7. Limit the People in Your Grouping FaceTime Chat

Group FaceTime chat on Mac

FaceTime lets you lot start a group conversation with up to 32 people at a time. Just having that many people makes it difficult to know who is causing FaceTime problems. Endeavor starting a ane-to-one chat, then add extra people ane at a time to detect out when the problems start.

If FaceTime won’t connect to anyone at all, there must be an outcome with your device or internet connection. However, if FaceTime isn’t working with one person in particular, the problem probably lies at their stop.

8. Update the Software on Your Device

FaceTime might run across problems if yous aren’t running the latest software on your iPhone, iPad, or Mac. Update your device to the latest OS release to set up this consequence. Besides, brand sure the person you’re trying to telephone call updates their device likewise.

On an iPhone or iPad, become to
Settings > General > Software Update.

On a Mac, get to
Arrangement Preferences > Software Update.

ix. Fix the Engagement and Time Automatically

Date & Time Settings with Set Automatically option in settings

Apple tree suggests that you set up the date and time automatically if FaceTime isn’t working on your iPhone, iPad, or Mac. Most of us do this anyway, but you lot should make sure it’s enabled in the settings on your device.

On an iPhone or iPad, go to
Settings > General > Engagement & Time
and brand sure
Set up Automatically
is turned on.

On a Mac, become to
System Preferences > Date & Time. Tick the box to
Set date and time automatically
to select your time zone. You may demand to click the padlock and enter your administrator’south countersign to unlock changes first.

ten. Temporarily Disable FaceTime in Your Settings

You can turn FaceTime off and on from the FaceTime settings on your iPhone, iPad, or Mac. You might need to sign in to your Apple tree ID account when yous turn it on again.

On an iPhone or iPad, go to
Settings > FaceTime. Use the toggle near the meridian of the page to turn
off, so tap it again to plough it back on.

FaceTime settings on iPhone

On a Mac, open up the
app and get to
FaceTime > Preferences
from the menu bar. Uncheck the choice to
Enable this account
to turn FaceTime off. Then check the box to turn it back on again.

11. Sign Out of FaceTime, Then Sign In Again

If FaceTime nevertheless isn’t working on your iPhone, iPad, or Mac, sign out entirely and and then sign in once more. Make sure you lot use the correct Apple tree ID username and password when signing back in.

On an iPhone or iPad, get to
Settings > FaceTime. Tap your
Apple ID
under the
Caller ID
department and choose to
Sign Out
from the popup that appears. After signing out, tap
Utilise your Apple ID for FaceTime
and sign in using your Apple ID details.

On a Mac, open the
app and go to
FaceTime > Preferences
from the menu bar. Click
Sign Out
at the summit of the window, then confirm you want to
Sign Out. After signing out, enter your Apple ID details in the main FaceTime window to sign in again.

12. Test the Camera and Microphone on Your Device

If people can’t see or hear you on FaceTime, in that location might exist a problem with the camera or microphones on your device. The simplest way to test this is to open the
Photographic camera
app and record a short video of yourself talking into the front end-facing camera. On a Mac, use the
Photo Booth
app for this.

Play the video back to find out if there are any problems with the audio or video you recorded. If there are, come across how to fix iPhone photographic camera problems kickoff. Get in touch with Apple Support to repair your camera or microphone if those tips don’t work.

13. Plough On Your Camera and Microphone in FaceTime

FaceTime controls on iPhone

If people can’t see or hear you in FaceTime, information technology might be because you’ve disabled your camera or microphone for that FaceTime call.

During a FaceTime phone call, reveal more controls by tapping the screen on an iPhone or iPad, or hovering your mouse over the FaceTime window on a Mac. Click the
Photographic camera
icons to plow your photographic camera or microphone on and off during the call.

14. Disable FaceTime Content Restrictions

If the FaceTime app is completely missing from your iPhone, iPad, or Mac, y’all might have turned on Screen Time restrictions. People usually employ these settings to keep young children from accessing certain features on a device.

On an iPhone or iPad, go to
Settings > Screen Time > Content & Privacy Restrictions. Go into
Allowed Apps
and make sure
are both turned on. If prompted, enter your Screen Time passcode, which may be dissimilar from your standard passcode.

FaceTime and Camera options in Allowed Apps settings

On a Mac, become to
Arrangement Preferences > Screen Time, and then select
Content & Privacy
from the sidebar. Go to the
tab and bank check the boxes for
FaceTime. If prompted, enter your Screen Fourth dimension passcode.

15. Enable Certain Ports in Your Firewall

FaceTime not work on a Mac if your computer firewall blocks the necessary connections. This can happen with 3rd-party firewalls that aren’t configured to work with FaceTime. You tin can fix these issues without disabling your firewall by opening particular ports.

Check with whoever made your firewall to find out how to unblock particular ports. And then accept a look at Apple’s firewall back up page to observe out which ports you need to unblock for FaceTime.

Use a FaceTime Culling if It Still Isn’t Working

You should be able to fix almost every FaceTime problem with the troubleshooting tips above.

If FaceTime still isn’t working, yous tin can always apply an culling app instead. There are plenty of video conference apps to employ instead of FaceTime. Nearly of them are complimentary and about all of them work across multiple platforms.